Acmamall.com Media Center

These Crocs are made for walking

2010-08-27T03:53:00.000-07:00

Acmamall.com has just released the next fashion excitement... Crocs!

"Crocs has been a familiar brand to many for its comfortable wear and easy feel," comments Henry Tanaka, Marketing Manager. "I believe it will be a hit among our customers who knows the Crocs brand and enjoy buying it via the convenience and trustworthiness of the Acmamall.com store"

Crocs are currently available for Singapore webstore, while pre-orders are currently being collected for other country webstores for the launch date of 06 September.

So, start Croc-ing over to Acmamall.com's Crocs store today!

Free delivery has gone faster

2010-08-25T19:56:00.000-07:00

Acmamall.com has upped the ante once again. Other than having free book deliveries to customers in Singapore and Malaysia, customers can now expect their book shipments in 4-7 business days in Singapore.

Previously, customers will need to wait 5-10 businesses days for Singapore, but the revised delivery will give customers the excitement of receiving their shipments earlier.

"Customers who orders on Monday can now receive their shipment by Friday," beams Sokyin Low, operations manager. "This is due to our improved relations with our logistics provider who is committed to ship earlier to us for processing. We are now in the midst of changing our Malaysian deliveries which we will see also an improvement to delivery."

Improvements would not end here. Acmamall.com is embarking on a themed development coined, "Improving customer experience".

"Be excited for more slew of improvements over the next few months," comments Christopher Quek, CEO. "You should see a reduction in book prices, yet having faster and free delivery to you in Malaysia and Singapore. We are also in talks with various fashion suppliers to launch and bolster our fashion store."

For more information, visit Acmamall's information on 7 day delivery.

Acmamall.com achieves Paypal's Buyer Protection status

2010-06-02T20:48:00.000-07:00

Acmamall.com is proud to partner up with Paypal implementing Paypal's latest program: The PayPal's Buyer Protection Program.

Initially only for eBay purchases, this program is extended to trusted merchant partners, to assure customers of enhanced safety and security.

"In ASEAN, Acmamall.com has been in the forefront of e-Commerce. With our 10 years of experience, we have high standards of ensuring a safe, trustworthy and convenient environment," remarks Henry Tanaka, Marketing Manager, Acmamall.com. "By implementing this PayPal's Buyer Protection Program, it affirms our continued efforts of providing the best service to our customers."

Acmamall.com has been a pioneer in adopting many new technologies, including the Paypal Express payment gateway, here in Asia-Pacific. Since its implementation in 2008, Paypal Express now constitutes a growing segment of payment transactions.

Acmamall.com is now proud to place the Paypal's Buyer Protection logo on its webstore.

Acmamall.com launches 32% off Business Titles

2010-04-13T18:55:00.001-07:00

Read all about it. Marketing, Corporate Strategy, Finance, Entrepreneurship, whatever you can think of business, Acmamall.com has it.

Acmamall.com introduces a category feature of Business titles, offering 32% off 1000 business titles.

More can be found at http://www.acmamall.com/top-selling-business.html. So start reading today!

Acmamall.com launches Paypal Express

2010-04-04T06:16:00.000-07:00

Acmamall.com is pleased to announce to its customer base that it has successfully integrated Paypal Express, in replacement of its Paypal Standard payment system.

Paypal Express is a payment gateway, which gives existing Paypal customers less steps to make their payment on Acmamall.com.

"Using the Paypal Standard system was cumbersome to both Acmamall.com and its customers," quips Cindy Low, Operations Director. "The Paypal standard required a customer to make extra steps for payment. Moreover, Paypal Standard does not redirect a customer back to Acmamall.com upon successful payment. This led to a manual check by our operations staff to update the payment status of orders using Paypal."

Paypal Express now cuts the process by 2 steps, and ensures payments are immediately updated.

"Customers get more convenience using Paypal Express. They just need to log into Paypal during the Step 1 of the Checkout process and return straight to Acmamall.com where their existing addresses in Paypal is stored. And click to pay," smiles Low.
"They also do not need to re-key in their credit card details, as Paypal stores their financial data."

Since its soft launch 2 weeks ago, there has been a rise of Paypal Express users. "I estimate a 15% jump of users using Paypal Express, as opposed to users who previously used Paypal," notes Joe Tan, Assistant Marketing Manager.

Acmamall.com hopes to see a rise in confidence, especially among its uprising international customer base from USA, Brazil, Canada, Australia, Indonesia and Hong Kong, with the use of Paypal Express.

As Low exclaims, "After all, we are a Safe, Trustworthy and Convenient webstore. We need to keep that motto alive!"

Acmamall.com featured on Brunei Times

2009-11-16T20:43:00.000-08:00

Acmamall.com has been featured on the Brunei Times.

ONLINE shoppers have great offers to look forward to with exclusive offers being served up at www.acmamall.com when using their Standard Chartered Credit Card or eCash Card for purchases.

Read more via their link on Brunei Times.

Free shipping for its books – a first in Singapore and Malaysia

2009-11-12T01:53:00.000-08:00

Shipping charges? What shipping charges? Starting from 13 Nov 2009, Acmamall.com declares NO shipping charges in Singapore and Malaysia for its books, regardless of amount.

“It is a daring move that we have decided to take, boldly going the way that other big e-Commerce companies have done,” declares Henry Tanaka, Books Product Manager, Acmamall.com.

It has been a long and drawn out discussion with Acmamall.com logistics partners, but Acmamall.com has convinced its partners to lower the shipping charges till year-end.

“We told our logistics partners that if they lower the shipping costs, we will absorb the cost and provide free shipping to our customers, there will definitely be an increase of orders,” explains Cindy Low, Chief Operation Officer, Acmamall.com.

Providing free shipping is a big request that customers want. Currently, Acmamall.com charges a S$5/RM8.50 shipping fee to Singapore and Malaysia customers, but waives the fee above S$80/RM200 spent on books.

Free shipping is commonplace in Acmamall.com. It already provides free shipping for its beauty and floral products.

“Shipping fees gives a negative perception to customers. They want to see the final price without any hidden charges. Now, when you buy a book in Singapore or Malaysia, the price you see is the final price, unless you have a discount code to further lower that price, but there is no longer any shipping charges to consider,” says Tanaka.

Acmamall.com will begin talks with its logistics partners in other countries to work on reducing its shipping charges in due course.

Visit www.acmamall.com to enjoy the free shipping.

All information here is copyright by Acmamall.com and the relevant media organisations. Please do not reproduce, copy, edit or modify information found in this media center without citing proper sources.

How cheap are books at Acmamall.com? Let our customers tell you

2009-11-09T00:47:00.000-08:00

Recently on Malaysia Crunch (http://malaysiacrunch.blogspot.com/), there has been a discussion on whether book titles at Acmamall.com are price competitively against competitors.

The team at Acmamall.com randomly picked a few customers orders and compared them against our reputable and friendly online bookstores, namely Kinokuniya online and Amazon.com (Mph.com.my is currently undergoing renovation) and here are their findings:

Case Study 1:

State	Langkawi, Kedah
Discount used?	NIL
EAN	Title	Acmamall Price MYR	Amazon Price MYR	Kinokuniya MYR
9780595301621	Adventures in Indonesia	36.22	51.51	NA
9781402210877	In the Land of Invisible	54.56	52.37	NA

Shipping Charges		8.5	17.22	NA

Total		99.28	121.10	NA

Analysis	Acmamall.com is 18% cheaper than Amazon.com!
Prices are accurate as of 09 Nov 2009
Inclusive of all item shipping costs and exchange at USD/MYR = 3.45

Case Study 2:

State	Mont Kiara, Kuala Lumpur
Discount	TM Rewards customer gets 30% off
EAN	Title	Acmamall Price MYR	Amazon Price MYR	Kinokuniya MYR
9780786018116	Bone Thief	22.26	41.33	NA
9780451227683	Dust to Dust	25.45	44.78	32.44
9780515141429	Killing Floor	31.82	51.68	NA
9780061252785	No One Heard Her Scream	22.26	41.33	28.38
9780061253751	No One Left to Tell	22.26	41.33	28.38
9780061253768	No One Lives Forever	22.26	41.33	NA

Shipping Charges		8.5	17.22	NA

Total		154.81	279.00	NA
Analysis	Acmamall.com is 45% cheaper than Amazon.com!
Prices are accurate as of 09 Nov 2009
Inclusive of all item shipping costs and exchange at USD/MYR = 3.45

Case Study 3:

State	Johor Baru, Johor
Discount	NIL
EAN	Title	Acmamall Price MYR	Amazon Price MYR	Kinokuniya MYR
9780671019730	A Lady of the West	29.08	44.78	NA
9780671019709	After the Night	29.08	44.78	NA
9780671019747	Heart of Fire	29.08	44.78	NA
9780671019716	Shades of Twilight	29.08	44.78	NA
9780743444262	Strangers in the Night	29.08	44.78	32.00


Shipping Charges		8.5	17.22	NA

Total		153.9	241.12	NA
Analysis	Acmamall.com is 36% cheaper than Amazon.com!
Prices are accurate as of 09 Nov 2009
Inclusive of all item shipping costs and exchange at USD/MYR = 3.45

Acmamall.com also provides various discounts to CIMB, HSBC, Maybank and TMRewards customers who benefit more.

What other benefits should customers consider when buying books in Malaysia? From our recent e-Survey on over 1000 customers, we derived the top four reasons:

1. Trustworthiness. A company with 9 years of experience, Acmamall.com is a pioneer and seasoned e-Commerce merchant with 110,000 orders to date.

2. Billed in Ringgit. As you know, you face a cross-border charge by Visa/Mastercard when you shop overseas. But Acmamall.com being Malaysian, you will not face unjust foreign exchange rates and cross-border charges.

3. Multiple friendly payment options. Pay it the Malaysian way! We have Visa, Mastercard, American Express, Paypal, Maybank2u.com Internet Banking, CIMB Clicks and Cheques.

4. Free shipping. Spend above RM200 in books and shipping charges are waived.

Acmamall.com may not be always the cheapest option, but customers at Acmamall.com are smart shoppers. They know when to get a good deal when they see one. And the examples above have shown customers do get good savings when shopping with Acmamall.com.

All information here is copyright by Acmamall.com and the relevant media organisations. Please do not reproduce, copy, edit or modify information found in this media center without citing proper sources.

Reading more with 700,000 new titles

2009-11-08T20:44:00.001-08:00

One million books may seem a lot to the ordinary reader, but at Acmamall.com, our customers are voracious readers. “More books, more books!” is their cry.

Introducing another 700,000 new titles, under the service Special Source. “After months of discussions and integration, we have obtained another source of titles from the US. These 700,000 titles are less mainstream and are harder-to-obtain, but nevertheless a whole new range of books to satisfy the reading habits of our customers,” says Henry Tanaka, Product Manager (Books) at Acmamall.com.

Under this new arrangement, the 700,000 titles will be defined as “SpecialSource” in Acmamall.com, whereby it is considered a different product from the mainstream available titles defined as “Books”.

With these new titles on board, Tanaka feels he can satisfy the reading habits of customers for a good time before they come back asking for more again.

About Acmamall.com

Founded in 2000, Acmamall.com is an online shopping mall selling 1 million books, beauty, apparel and gifts. It operates regionally in South-East Asia and now offers delivery of its products internationally as well.

Acmamall.com signs new agreements with HSBC Cards Marketing

2009-11-02T19:09:00.000-08:00

Good news once again! Acmamall.com has signed new agreements with HSBC Cards Marketing to offer a whopping 35% off all book titles for HSBC card holders in Singapore and Malaysia.

“Acmamall.com is proud to work with the HSBC Cards Marketing in both Singapore and Malaysia. They have been very supportive in promoting Acmamall.com via their marketing channels,” cites Henry Tanaka, Product Manager (Books).

“HSBC Cards Marketing is happy to work with Acmamall.com for online promotions. The 35% offer off all book titles is definitely a great deal to our card members. We have received many positive feedbacks from our card members to keep the offers from Acmamall.com coming,” quotes a HSBC Malaysia Cards Marketing spokesperson.

From the positive working relationships built since last year, it looks like Acmamall.com and HSBC will be working long-term together to offer more benefits to HSBC card holders.

From 01 Nov 2009 to 31 Dec 2009, all HSBC card holders will enjoy a 35% off Acmamall.com’s 1 million book titles in the Singapore and Malaysia webstores. Please visit www.acmamall.com/sg/hsbc (Singapore) or www.acmamall.com/my/hsbc (Malaysia) for more information.

All information here is copyright by Acmamall.com and the relevant media organisations. Please do not reproduce, copy, edit or modify information found in this media center without citing proper sources.

Acmamall.com launches Paypal in Malaysia webstore

2009-10-29T06:24:00.000-07:00

Acmamall.com celebrates with all of Malaysia with the launch of Paypal in its Malaysia webstore.

“We have been waiting for this moment for a long time. Paypal has painstakingly worked with Bank Negara to allow the Ringgit to be accepted by Paypal,” cheers Christopher Quek, CEO of Acmamall.com.

On 28 Oct 2009, Paypal has finally got its act together and allows Malaysian merchants to accept the Ringgit on their webstores, of which revenues collected can now be dispersed into a Malaysia bank account.

Until recently, Acmamall.com has been an established Paypal merchant since 2007, offering the convenience of Paypal in all its webstores except Malaysia. Acmamall.com accepts Paypal in USD, SGD, AUD, HKD and NZD. It was unable to offer the Ringgit due to limitations of Paypal, much to the dismay of many Malaysian customers.

“Malaysia is one of Acmamall.com’s core markets, and offering Paypal to our Malaysian customers gives us more creditability and security for our payment options,” cites Kau Siwei, Chief Marketing Officer of Acmamall.com.

“Paypal is a safe and secure method for payment, and is recognized internationally. I do believe it will give customers a wider choice but we may not see a major flow over to Paypal as Acmamall.com has already six other payment options,” quips Lee Weiliang, Chief Technology Officer of Acmamall.com.

Acmamall.com receives 15% of payments via Paypal from its webstores. With the inclusion of the Ringgit for Paypal, Acmamall.com believes it will see a slight increase in the usage for Paypal. In Malaysia, Acmamall.com currently accepts payment via Maybankard.NET, Maybank2u.com Internet Banking, CIMB Clicks, American Express and Cheques.

Whether Paypal will be an impact to the Malaysia webstore, it remains to be seen. Nevertheless, Malaysia customers can now relish a new payment option before them.

About Acmamall.com

Featured article on Malaysia Crunch

2009-10-27T18:23:00.000-07:00

An online shopping experience was featured on Malaysia Crunch. Read all about it here.

Get those upcoming book titles with Acmamall.com’s Advance Books

2009-10-22T00:00:00.000-07:00

Always wanted to read the upcoming Christine Feehan’s Street Game? Introducing Acmamall.com’s revamped Advance Books service, which allows members to order their pre-released book titles!

Acmamall.com previously had a books pre-ordering service in 2002 but it was shelved quickly after due to errors of information given by its suppliers. Acmamall.com’s Advance Books service now relies on an automated feed from its suppliers which provides accurate information on the stock levels.

“We have received feedback from our customers that we should bring back pre-ordering of titles which are due for release. I believe the addition of these 30,000 titles available for pre-ordering will cause our customers to cheer. We also give a further incentive to use this service by offering a 30% discount on pre-released titles, compared to 18% discount on our available titles,” comments Henry Tanaka, Acmamall.com’s Product Manager (Books).

It is indeed a cheer. In fact, during the soft launch of the Advance Books service, Acmamall.com has received over one hundred orders in the first two days alone on Advance Books.

Customers who order Advance Books benefit with convenience, lower prices and free shipping. Visit Acmamall.com’s Bookstore at www.acmamall.com/books.html to get your pre-releases.

About Acmamall.com
Founded in 2000, Acmamall.com is an online shopping mall selling 1 million books, beauty, apparel and gifts. It operates regionally in South-East Asia and now offers delivery of its products internationally as well.

All information here is copyright by Acmamall.com and the relevant media organisations. Please do not reproduce, copy, edit or modify information found in this media center without citing proper sources.

Revision to Brunei shipping charges

2009-10-13T00:04:00.000-07:00

With effect from 01 November 2009, Acmamall.com will be revising its shipping charges for books to B$3.25 per book.

“It is unfortunate that a revision on shipping has happened. Our current logistics provider has stopped delivery to Brunei and we have to take on another courier service instead. We will continue to review the shipping costs where possible and pass on savings to our Brunei customers,” says Henry Tanaka, Acmamall.com’s Product Manager (Books). “We will like to thank our Brunei book customers for their continued support and seek their kind understanding.”

For now till 31 Oct 09, shipping charges remains the same.

About Acmamall.com
Founded in 2000, Acmamall.com is an online shopping mall selling 1 million books, beauty, apparel and gifts. It operates regionally in South-East Asia and now offers delivery of its products internationally as well.

All information here is copyright by Acmamall.com and the relevant media organisations. Please do not reproduce, copy, edit or modify information found in this media center without citing proper sources.